Return & Refund Policy
Last updated: September 2026
We want you to love every piece you purchase. If something isn't quite right, we're here to help make it easy.
Return Eligibility
We accept returns within 30 days of the delivery date, provided the item meets the following conditions:
- Item is unworn, unwashed, and in its original condition
- All original tags are still attached
- Item is free from perfume, deodorant, makeup, or any other stains
- Item is not marked as Final Sale
The following items are not eligible for return: Final Sale items, intimates, swimwear, and accessories (for hygiene reasons).
How to Start a Return
- Email us at support@linevane.com with your order number and the reason for your return.
- Our team will respond within 1–2 business days with return instructions and a return authorization.
- Pack the item securely and ship it back to us at the address provided.
- Once we receive and inspect the item, we will process your refund within 5–7 business days.
Refunds
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card provider. Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We currently do not offer direct exchanges. If you'd like a different size or style, please return your original item and place a new order.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us within 7 days of delivery at support@linevane.com with photos of the item. We'll resolve the issue promptly at no additional cost to you.
Contact Us
For any return or refund questions, please reach out to our customer support team:
- Email: support@linevane.com
- Phone: +1 (585) 356-9388
- Hours: Monday–Friday, 9AM–6PM MST